Call center Solution


Call center VoIP solution refers to the an IP solution that use IP PBX and IP Phone to coordinate some CRM service software for internal and external communication. Call center companies also can choose to self-built or rent a cloud call center services.
CTI call center IP Phone from ATCOM is specially designed for call center, a perfect IP terminal solution for call center by coordinate with A series IP phone.

    A complete solution for CTI VoIP solution offered by ATCOM phones

1. Voice quality

Voice quality is very important to call VoIP solution, ATCOM call center phone according to the characteristics of the call center market, use the good quality gain antenna for having great performance while sending and receiving voice, tested with many famous brand from different country, gives less rely on headset quality. Our CTI phone have great quality on taking and sending voice, they are able to anti-noise also, in this case, normal brand headset will have great performance on our CTI phone, this will saving the total cost for company.

2. Compatibility with IP PBX

ATCOM CTI call center phone are perfect compatible with call center system like HUAWEI/AVAYA, third party URL port supported, improve the working efficient by easily controlled by IP PBX for different features or some customized features.

3. Network function

ATCOM CTI phone support some function which is commonly used under IPV4 and IPV6 network environment, such as VLAN, LLDP, OPEN VPN and 802.1X. OPEN VPN provide a secure and reliable connection channel to the cloud call center.

4. Auto provision

ATCOM call center IP Phone support auto provisioning via WEB/WAN/LAN

5. Stability

Call center reply on CTI phones, stability of phone is very important to their service, ATCOM CTI phone especially adding electrostatic protection to the headset interface port for avoid frequent plug in and out action will cause damaged the headset and voice quality, ATCOM strictly in accordance with the requirements of production, all the phones are made of high quality materials, following the ISO9000 quality standards,All product from the material to the whole set have to go through 11 testing procedures, especially full inspection after production finished. This procedure put an end to the damage rates of out of the box and also controlling the product maintenance rate to 0.5% or less.

    Model recommendation

Enterprises have to match different telephone model to different position, which is based on the cost and working efficiency. Except CTI Phone, ATCOM offer many models for different position requirements as followed:
1. One sip IP phone like A1X series(A10/A11/A10W/A16) is perfect for normal position which has fewer call needs .
2. Two sip phone like A2x Series(A20W/A21/A26) is perfect for normal position which has many call needs, A2X series support two sip, line keys also support call switch, call pick up, speed dial, BLF and other functions.
3. Four sip phone like A4X series is perfect for Management-class positions like CEO, secretary and operator, A4X series support four sip, line keys also support call switch, also working as BLF keys. 8 BLF button support many functions like call pick up , speed dial, call forwarding, conference call. Support wireless EHS wireless headset, liberate both hands and solve the mobile problem.
4. Six sip phone like A68X (A68/A68W) is perfect for president-class position, like CEO, secretary, Operator. A6X series support 6 sip account, there are 8 BLF buttons with LCD display, Once contact number surpass 8, screen are able to switch, maximum contacts reach to 20. Support EHS wireless headphones.
5. AET color screen expansion module is perfect for positions like CEO, secretary, operator, expanded up to three pages and support 44 BLF number in total.
6. HA11 single ear headset.
7. HA12 double ear headset.
8. EHS wireless headset adapter.

    Solution framework